Refund & Returns

At ARTfulDINE, we want to ensure your complete satisfaction with every purchase you make from our website. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and returns policy to make the process as easy as possible.

1. Eligibility for Returns

We accept returns for most products within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.

2. Initiating a Return

To initiate a return, please follow these steps:

– Contact our customer support team at [email protected] within 30 days of receiving your order. Provide your order number and a detailed explanation of the reason for the return.
– Our customer support team will provide you with further instructions and a return authorization (RA) number, if applicable.
– Pack the item securely in its original packaging, including all accessories and documentation that came with it.
– Clearly write the RA number on the outside of the package.
– Ship the item back to us using a trackable shipping method of your choice. Please note that the return shipping costs will be the responsibility of the customer, unless the item is defective or damaged.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe. Please note that the refund amount will exclude any original shipping charges, unless the return is due to an error on our part.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a detailed description of the issue. We will work with you to resolve the problem and provide a replacement or refund, depending on the circumstances.

6. Non-Returnable Items

Certain items are non-returnable, including:

– Gift cards
– Final sale or clearance items
– Customized or personalized products (unless defective or damaged)

Please review the product description and specifications carefully before making a purchase.

If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team at [email protected] We are here to help you.

Thank you for choosing ARTfulDINE. We appreciate your business and look forward to serving you again in the future.

The ARTfulDINE Team